In the 'AI-Augmented Thinking & Decision-Making' courses I was running last year I shared this framework of the...
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Agent Experience (AX): 7 core principles for when your customers are agents
Our compact report on Agent Experience (AX): Principles for the Agent Economy The rise of the agent economy means...
The human dimension in an AI-accelerated world
The unprecedented acceleration in artificial intelligence capabilities demands careful consideration of our...
AI agents making payments and the next phase of the economy
The AI agent economy is taking off, propelled by a transformation that will reshape how machines and humans interact....
Five roles shaping AI’s emerging role in strategy
A new McKinsey article, How AI is transforming strategy development, presents an useful framework for understanding...