Click on the image for the full size pdfHuman–AI Trust
AI Reliability
Can I trust the AI system to produce accurate and consistent results?
AI Alignment with Human Goals
Is the AI system optimizing for what we actually value?
Fairness & Ethics
Will AI systems treat people equitably and comply with ethical standards?
Intra-Organizational Trust
Employee Trust in Management
Will management use AI to support — not replace — employees?
Management Trust in Employees
Will employees use AI tools responsibly and effectively?
Peer Trust in AI Collaboration
Can I rely on my colleagues to use AI tools in ways that align with team goals?
External Trust
Trust in Vendors
Are external AI systems secure, reliable, and well-supported?
Customer Trust in AI Use
Do customers feel that AI is improving their experience transparently and fairly?
Regulatory & Public Trust
Does our use of AI align with laws, norms, and public expectations?