by Ross Dawson | Apr 5, 2025 | Insights
Our compact report on Agent Experience (AX): Principles for the Agent Economy The rise of the agent economy means agents will soon be a leading interface to customers’ interaction with companies.Companies now need to focus not just on Customer Experience (CX) but also...
by Ross Dawson | Feb 24, 2025 | Insights
The unprecedented acceleration in artificial intelligence capabilities demands careful consideration of our perspective and response. Recent compilations of AI versus human performance on benchmarks – many specifically designed to differentiate human...
by Ross Dawson | Feb 24, 2025 | Insights
The AI agent economy is taking off, propelled by a transformation that will reshape how machines and humans interact. Its next phase will be massively expanded by payments between agents and between agents and humans. The emerging landscape of AI task management As AI...
by Ross Dawson | Feb 24, 2025 | Resources
The major roles that Humans and AI play in high-value workflow. Click on the image for the full size pdf. AI Generation Writing, Image and video creation, Code, Outlines, Logic, Reasoning Ideation Ideas, Options, Scenarios, Recommendations Challenges Critiques,...
by Ross Dawson | Feb 22, 2025 | Insights
A new McKinsey article, How AI is transforming strategy development, presents an useful framework for understanding artificial intelligence’s role in corporate strategy. The emerging roles of AI in strategy AI is rapidly evolving beyond basic analytical...
